What if I receive a damaged or defective product?
We hope that you will be thrilled with your order. However, if you receive a damaged or defect item, we will gladly exchange or refund your purchase. You may return any damaged products to us within 3 days upon reception.
Please contact our friendly Customer Service team on 0813-1772-4162 by WhatsApp or e-mail to firstname.lastname@example.org who will be happy to assist in arranging you a replacement.
PLEASE KEEP IN MIND:
- We do not accept empty bottles, used products, and opened products
- Products must be returned with all original packaging to qualify for an exchange or refund
- Damaged products are eligible for exchange unless the product is out stock, we will gladly refund your purchase
- Refund will be processed within 3-5 business days from the day you report to our Customer Service team
Please note that you are responsible for shipping costs and the safe return of merchandise