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Shipping Policy

Thank you for visiting and shopping at Yagi Natural.

Following are the terms and conditions that constitute our Shipping Policy.


When will my order ship?

Orders are processed for delivery on working days via JNE or J&T (Monday to Friday) by 12.00pm, not including public holidays. 

If you place your order over the weekend or on a public holiday, it will be processed and sent out the next business day (Monday to Friday).


Where is my order?

Once your order has shipped, you will receive a sipping confirmation e-mail with your tracking information enclosed. Please head to www.jne.com or www.jet.co.id to track your order. 

If you are unable to locate tracking number, or if you have any questions about your shipped order please contact us on 0813-1772-4162 by WhatsApp or e-mail to hello@yaginatural.com and our Customer Service team will assist you with your enquiry.


How to be eligible for free shipping?

We are happy to offer free shipping on all orders of IDR 500,000 or more! Free shipping is currently available for Jabodetabek area, and Bandung only.

If you are not seeing the free shipping option available and your order meets the above criteria, try refreshing your browser’s cookies or restarting the browser to unlock the free shipping option.


Can I receive my order on the same day?

Delivery by GO-JEK or Porter are available only for customer in Jakarta area who completed the payment and confirm their order at 1 PM at the latest.

  • GO-JEK or Grab: Shipping cost is covered by customer

Orders are processed for delivery on working days (Monday to Friday) from 9 AM to 3 PM, not including public holidays.

I live in Banda Aceh, can I purchase your products in Banda Aceh Workshop?

We love to have you around, however our workshop in Banda Aceh still no open for public, but you can get local rate for shipping if you live in Banda Aceh. Please do not hesitate to contact our customer service.